I believe the issue has something to do with the incoming voltage to the laptop. However I recently started seeing a pattern. I never knew what was causing it and in spite of trying all kinds of troubleshooting (reinstalling drivers, running various DSIM commands etc.) I could never fix it on demand and would just go back to using an external mouse until the touchpad functionality would magically return after some period of time. I have been having the exact same issue with my Toshiba Satellite S75t for a couple of years. Now your trackpad options should correctly show up in the control panel "Mouse Options", and Windows won't replace the drivers anymore. Once it is done, restart your computer again. Now you want to unzip the Synaptics file and run the setup.exe.ĩ. If it's still there, uninstall "Asus Support Device" in device manager, under mice. Select it and run through the troubleshooter.ħ. Again run the troubleshooter and the "Asus Support Device" should now pop up as an option.
Luckily you should be able to 'disable' the driver from the troubleshooter before that happens.Ħ. This may not happen right away, sometimes it takes a while. When the computer restarts, Windows will eventually try to re-download and install the drivers. At this point you want to restart your computer. Now go into "Device Manager" and uninstall the drivers for "Asus Support Device". If "ASUS - Other hardware - Asus Support Device" isn't listed, proceed to step 4.Ĥ. If "ASUS - Other hardware - Asus Support Device" is listed, check the boxĪnd press "next" until the troubleshooter is finished. Click "Next" and then click "Hide updates."Ī. Next download this troubleshooter: https //en-us/kb/3073930ģ. Download the correct Synaptics Drivers for your system, but do not install yet.Ģ. http //support/modelHome?freeText=1200005653&osId=26 If those aren't the right ones, find your system in this section of the site and locate the drivers for it.ġ.
We will be glad to help you.Without the full info on your laptop I can only go so far. If you need further assistance, please post back. Step 2: Follow the steps to install the latest drivers in Compatibility Mode:Ĭ) Place a check mark on the option “ Run this program in compatibility mode for” D ownload the driver from the following Toshiba link: Step 1: Uninstall the touchpad driver and download the latest driver from computer manufacturer website.Į. I would suggest you to try installing the latest drivers from Toshiba website in compatibility mode and check if it works. This issue can be caused due to incompatibility drivers installed.
What happens when you re-install the Synaptics driver?
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